When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at xpel@winshield.com.my or mailing us at 139, Jalan SS 2/24, SS 2, 47300 Petaling Jaya, Selangor. Malaysia.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on WordPress.org. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress’s data storage, databases, and the general WordPress application. They store your data on a secure server behind a firewall.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Malaysia and your transaction is processed by a payment gateway located in Malaysia, then your personal information used in completing that transaction may be subject to disclosure under Malaysia legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT information if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at xpel@winshield.com.my or mail to us: 139, Jalan SS 2/24, SS 2, 47300 Petaling Jaya, Selangor. Malaysia

• Change of mind / interest
• Errors you have made in your order

1. Delivery Discrepancies

• Failure of our third-party logistics partner to fulfil the order


• Order is not delivered as per scheduled delivery date


• Order is cancelled due to extenuating factors from XPEL Malaysia (e.g.peak periods)


• Incorrect Order Quantity


• There are missing items in the order

1. Delivery Discrepancies

• • Wrong product(s) delivered
    
    Kindly drop us an email (xpel@windshield.com.my) & attach clear snapshots of the hard copy invoice & all product received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.
    
    Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.
  
  
  • Delivery of Defective Products
   
  • Product received is of unsatisfactory quality / has a manufacturing defect
    
    Kindly drop us an email (xpel@winshield.com.my) & attach clear snapshots of hard copy invoice. nature of defect & product batch code.
    
    Note: You will be required to return the goods by depositing the defective product to our retail store. We will not accept returned goods that are almost empty. If you are unable to return the goods (empty or already thrown out.) no product exchange will be rendered.